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Information in English

About Care Quality Inspectorate for Social Services and Child Protection

Care Quality Inspectorate for Social Services and Child Protection handles administrative projects and monitors social services given by municipalities and governmental organizations and services based on contracts with the government. The services must fall under the legislation on social services by municipalities or legislation on disabled people with on-going support needs.

Care Quality Inspectorate for Social Services and Child Protection works on the development and publishing of quality criteria and operating licenses for services that fall under the Inspectorate´s scope. Care Quality Inspectorate for Social Services and Child Protection regulates the social services program operated by the Ministry of Social Affairs as well as regulating treatment homes operated by the Government Agency for Child Protection.

Within the Care Quality Inspectorate for Social Services and Child Protection, two special teams monitor the rights and services of disabled people. Rights Protection Officers for Disabled Persons assists disabled people in any kind of rights protection on the basis of the Act on the Protection of the Rights and Disabled Persons. To contact the Rights Protection Officers, please send an email to [email protected]. The Specialist Team on Measures to Reduce the Use of Compulsion counsels service providers on how to reduce coercion in services for disabled people. To contact the Specialist Team, please send an email to [email protected] or call 545-8100. The agency also handles reimbursement to other governmental bodies on the basis of the legislation on social services by municipalities and child protection law.

Comments and tips about service failure or shortage of social services

Care Quality Inspectorate for Social Services and Child Protection handles comments and tips about service failure or shortage of social services provided by municipalities and governmental organizations or by non-profit organizations and private entities who have contracts with the government. These organizations fall under the Minister of Social Affairs´ scope and are the Government Agency for Child Protection, Multicultural Information Centre, State Diagnostic and Counselling Centre and the National Institute for the Blind, visually Impaired and Deafblind. Care Quality Inspectorate for Social Services and Child Protection regulates treatment homes operated by the Government Agency for Child Protection.

How to submit tips or comments?

You can find a form for tips and comments to the Care Quality Inspectorate for Social Services and Child Protection on the government’s form page. If you have any questions about the form or how to fill it out, please send an email to [email protected] or call 545-8100.

Who can send in tips or comments?

The general public, social service professionals and service users can send tips and comments to the Care Quality Inspectorate for Social Services and Child Protection.

When can I send in a tip or a comment?

You should always try to submit tips and comments directly to the service provider before sending tips and comments to the Care Quality Inspectorate for Social Services and Child Protection.

If a disagreement arises about a decision on the municipal level, you can appeal to the Social Affairs Committee. This route should be exhausted before exploring other options.

You can appeal administrative decisions to the Welfare Appeals Committee. Further information can be found on the committee´s website.

What happens after I submit a tip or a comment?

If a tip or comments falls under the scope of the Care Quality Inspectorate for Social Services and Child Protection, it will be investigated. If it does not fall under the Inspectorate´s scope you will be directed in the right direction and the issue forwarded to the relevant authority.

When the case investigation is complete and a decision has been made about the next step in the process, all parties will be notified.

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